Return & Refund Policy
Returns & Refunds Policy
Important – where we are based
Noah London is a trading name of Gijsecomm, a business registered in the Netherlands. We are not a UK-based business and we have no affiliation, association or connection with London or the United Kingdom other than our brand name. We do not hold a UK address and we do not operate a UK returns facility.
All returns are sent to our warehouse in China. Please read the return shipping section below before you order.
Our address:
Gijsecomm (trading as Noah London)
Luiksestraat 18, 6017 CC Thorn, Limburg, The Netherlands
30-day returns
You have 30 days from the day you receive your item to request a return.
To be eligible, your item must be in the same condition in which you received it: unused, unworn, with all tags attached and in its original packaging. Proof of purchase is required.
To start a return, contact us at Info@noahlondon.uk. Items sent back without an approved return request will not be accepted.
Return shipping – please read carefully
Return shipments are arranged and paid for by the customer. The return address is a warehouse in China, so return postage from the UK can cost up to £25 depending on the carrier and service you choose. We do not provide prepaid return labels.
Full return instructions, including the warehouse address in China, will be sent to you by our support team once your return request has been reviewed.
Damaged, defective or incorrect items
Please inspect your order on delivery and contact us straight away if the item is defective, damaged, or not what you ordered. In these cases we will send a replacement free of charge, including shipping, at no cost to you. Depending on the situation we may ask you to return the original item, and where we do, we will cover that cost.
Items that cannot be returned
- Discounted and sale items – items bought at a reduced price, with a discount code, or as part of a promotion are not eligible for return
- Gift cards
- Perishable goods (food, flowers, plants)
- Custom or personalised products
- Personal care and beauty products
- Hazardous materials, flammable liquids and gases
If you are unsure whether your item qualifies, contact us before sending anything back.
Exchanges
The quickest way to get a different item is to return the original (if eligible) and place a new order once your return request has been approved.
Refunds
Once your return has been received and inspected we will let you know whether your refund has been approved. If approved, the refund is issued to your original payment method within 7 business days. Your bank or card provider may take additional time to post it to your account.
If more than 7 business days have passed since approval and you have not received your refund, email info@noahlondon.uk.
Contact
Gijsecomm (trading as Noah London)
Luiksestraat 18, 6017 CC Thorn, Limburg, The Netherlands
Email: Info@noahlondon.uk
Phone: +44 115 647 4154